Observation 6123635: NOAA 19 (33591) - why is this failing?

Regarding Observation 6123635
why is this failing? I had an rtlsdr, got lousy waterfall, and now trying my HackRF which doesn’t have any data associated with it, but I did use CubicSDR to verify proper operation. why no data?

Check with Troubleshooting - SatNOGS Wiki guide and if you don’t find a solution please post here the support report and the error logs (more details on how to find them in the guide).